Privacy Policy

At East Hawaii Auto Center, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you visit East Hawaii Auto Center's website or interact with us, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Vehicle Information: Make, model, year, and service history of your vehicle.
• Payment Information: Credit card details or other payment methods used for service transactions.
• Other Personal Data: Information you provide through forms, inquiries, or feedback.

1.2 Non-Personal Information

We also collect non-personal information, including:

• Cookies and Usage Data: Information on your browsing activities, such as your IP address, browser type, operating system, and pages visited on our site. This data is collected automatically through the use of cookies and similar technologies.
• Analytics Data: Information about how you use and navigate our website, including traffic data and site engagement metrics.

2. How We Use Your Information

2.1 To Provide and Improve Our Services

We use the personal and non-personal information we collect to:

• Offer car maintenance, repair, and service options.
• Process payments and confirm service appointments.
• Provide customer support and communicate with you regarding services, promotions, and offers.

2.2 To Personalize Your Experience

We may use your data to:

• Personalize your user experience on our website.
• Suggest relevant products, services, and content based on your preferences.

2.3 For Marketing and Communication

We may use your contact information to send you:

• Service reminders, offers, and updates.
• Promotional emails about services, discounts, and special deals.
• Invitations to participate in surveys or feedback requests to improve our services.

2.4 For Legal and Security Purposes

We may use your personal information to:

• Comply with legal obligations, such as maintaining records or responding to requests from government authorities.
• Protect our website and services from fraud, abuse, and unauthorized access.
• Enforce our terms and conditions and safeguard our rights.

3. Sharing Your Information

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who help us:

• Process payments and transactions.
• Deliver services you request (e.g., vehicle repairs).
• Send marketing and promotional materials.
• Host or maintain our website and manage analytics.

These service providers are obligated to keep your information confidential and only use it for the purposes specified in our agreement.

3.2 Legal Requirements

We may disclose your personal information if required by law or if we believe that such disclosure is necessary to:

• Comply with legal obligations or respond to lawful requests from public authorities.
• Protect our rights, property, and safety, as well as those of our customers or others.

3.3 Business Transfers

In the event that East Hawaii Auto Center is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you of any such change through updates to this Privacy Policy.

4. Data Security

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, but we will continue to work hard to protect it.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small files stored on your device that help us improve your browsing experience. They allow us to remember your preferences, analyze website traffic, and track your activity across pages.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the website.
• Analytics Cookies: Used to analyze website traffic and user behavior.
• Advertising Cookies: Used to show you relevant ads based on your interests.

5.3 Your Cookie Choices

You can manage your cookie preferences through your browser settings. You may opt-out of certain cookies, but this could affect your experience on our website.

6. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit.

7. Your Rights and Choices

7.1 Access, Correction, and Deletion

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal information, subject to certain legal limitations.

7.2 Opting Out of Marketing Communications

You can opt out of receiving marketing emails from us by:

• Clicking the "unsubscribe" link in our emails.
• Contacting us directly to request removal from our email list.

7.3 Data Portability

In some jurisdictions, you may have the right to request a copy of your personal data in a portable format for transfer to another service provider.

8. Children’s Privacy

East Hawaii Auto Center does not knowingly collect personal information from individuals under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically for any changes.